Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hobbiestale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hobbiestale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
arrived ahead of time. Quality is excellent!
thanks! liked your
That is a really good price for Professional Charcoal Sketch Pencil 12 Pcs Set. Glad I found this store.
Pretty good , surprised it came so fast thx
Buying online has never been more satisfying. Terrific store!
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
probably the best Professional Charcoal Sketch Pencil 12 Pcs Set online - I mean, you often can't even find anything of corresponding quality in offline stores
excellent! Quality as the description. Everyone is happy. Recommend!
Buying Professional Charcoal Sketch Pencil 12 Pcs Set in this store was a decision of the month :)
my groupmate is so comfy with Professional Charcoal Sketch Pencil 12 Pcs Set! This is the most mind-blowing offer ever! me and my roommate would recommend this product. It was shipped so fast, the prognosed delivery was something about later and it came faster than in seven days after placing an order! surreally happy with the acquisition and with the customer service. And this offer, overstepped the expectations for theexpenses.
it's a really low priced Professional Charcoal Sketch Pencil 12 Pcs Set, everything else in the store is also great
it was a bit difficult to find a Professional Charcoal Sketch Pencil 12 Pcs Set on such a low price. but thanks to the store owner now i'm happier than ever
I really like this . very beautiful. Thnx!!
Thankfully, this store offers best so far
Thank you very much! i got the Professional Charcoal Sketch Pencil 12 Pcs Set today and i'm satisfied!