Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hobbiestale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hobbiestale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you so much! A set of hooks was delivered quickly, quality is satisfied.
The order reached well. Thanks to everyone! Seller recommend!
Product came as described, appears to have quality!
Hooks are comfortable in operation, slip well, there are no burrs. One does not like, the numbers on the pen are erased instantly. Covered with colorless varnish, let's see how much is enough
They are beautiful at very good price and super comfortable for knitting, arrived in my country in about 1 month.
The needles are very good I loved and came out the numbers.
Come quickly. I thought good quality, but unfortunately on the first knitting 1 broke, just burst.
Hooks-Super! I liked it very much! There is one drawback: hooks 0,5-2,5 numbers are registered in the middle of the handle, just in the place of Hook capture, respectively, the inscription was wiped out in an instant. And so, already tied them two toys, happy, in the hand lies well, slides on the yarn is acceptable.
Thank you very much for the goods, the hooks are smooth, they will not cling to the thread. Rubber rubber is nice to keep your finger. Seller recommend, send fast.
Great quality hooks, fast delivery less than a week in Bryansk. delivery by courier. thanks to the store for the goods, I recommend to buy.
Good, light, tactile pleasant, thank you! In the store we have one hook costs as much as a whole pack here. It's very important when you just start knitting and do not know what exactly and at what point you need to. Delivery mega-fast, 7 days. Fire.
Great hooks. The metal part is very high quality attached to the plastic handle. All without gaps and scientists. The pips on the handle sharpened with a file
Come quickly. Quality is good
Durable and comfortable hooks. From Clover Differ of course, but knit conveniently.
I took two sets, came quickly, I do not declare anything in quality yet, I will complement after evaluation with a master for whom I bought.
Almost as original. To Polish doszły in 19 days. Recommend salesman
Recommend the product is great
Hooks are great. With the store to communicate. Delivery fast
Thank you! I got a set of hooks. Hooks quality. But the number of the hook is painted so that it does not fit, you can paint with varnish or tape. The store and I recommend it.