Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hobbiestale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hobbiestale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo small, for pupae.
Pretty buttons, all whole
Delivery 3 weeks. buttons are small. for clothes for dolls will do.
Buttons are excellent 97 PCs. And one marriage.
They came on time. very small. They came with another order, so they were not lost... Thanks store ..
The buttons are very, very small. And the quantity of them. Did not count, maybe they are 100. But. I thought the bag would be more
The buttons are bright, cool came quickly. Producer recommend
Got the buttons. The store umnichka changed both orders into one order. I take it for the second time and very satisfied. The seller of all goods
The order came quickly and thought that there would be more, but nothing, nice and exactly 100 as stated. Seller recommend)
I'm very pleased with the order. Thank you to the store for fast shipment and delivery! Many times I made an order in this store and everything is always fine. I recommend the product, shop and seller!
Cute little buttons. Delivered before the estimated time limit. Description correspond. Thank you store!
Delivery to the Urals 21 days. Buttons are small-4mm. Just for dolls. Another little gift. The store Thank you very much.
Buttons are good, for dolls are suitable, delivery is fast.
Wonderful little buttons for doll clothes. The order came very quickly. I'm happy with the purchase.
Good buttons, no marriage, delivery fast.
Super!!! Excellent buttons) quickly sent and delivered!!! Excellent store, I recommend!!! I use them for puppet clothes! I wish you prosperity and prosperity!!! Will get back to you again!!!
Ideal for making very nice crafts